Effective Date: 25/11/2024
At PIXELOGICX SOFTWARE PRIVATE LIMITED,we understand the importance of clear communication and timely delivery when it comes to our website development services. Below is our Shipping and Delivery Policy to ensure that you have a smooth experience while working with us.
Project Timelines
Our team is committed to delivering high-quality website development services within the agreed timelines. We will provide a project timeline during the onboarding phase, which includes milestones for the following phases:
- Initial Consultation and Requirements Gathering
- Design and Mockup Approval
- Development and Content Integration
- Quality Assurance and Testing
- Final Review and Launch
We will provide updates and notifications at each stage to keep you informed of the progress.
Delivery Method
Since we are a service-based company, the "delivery" of our services is the completion of your project as per the agreed scope of work. All website development services, including design, coding, and testing, are delivered digitally through the following methods:
- Project Deliverables: Access to your website's development environment (staging server) for review and feedback.
- Final Handover: Once the website is finalized and approved, we will provide you with the necessary credentials, code, and documentation (if applicable) for your website. We can also assist with domain and hosting setup.
Delivery Timelines
We strive to meet deadlines for each project, but please note that the final delivery date is contingent upon the timely receipt of the following from your end:
- Content (text, images, etc.)
- Feedback on drafts and deliverables
- Approval for the next phase or changes
Delays in providing the necessary content or feedback may result in the project timeline being adjusted accordingly.
Revisions and Feedback
Our team offers 3 rounds of revisions during the design and development phases . Any additional revisions or significant changes requested after the final design approval may result in additional charges and adjustments to the timeline.
Project Completion
The project will be considered delivered when:
- The website has been developed as per the agreed specifications.
- The website is fully functional on the staging environment and reviewed by the client.
- The final website has been launched and made live on the client’s domain.
Once the project is delivered, the client will receive all necessary login details, training (if applicable), and a warranty period for bug fixes.
Delivery Delays
While we make every effort to deliver your project on time, certain factors may cause delays. These include, but are not limited to:
- Unforeseen technical issues
- Delays in receiving feedback or necessary content
- Third-party service or API integration issues
In such cases, we will notify you immediately and work to resolve the issue as quickly as possible. If there is a significant delay, we will discuss the revised timeline and any impact on the overall project scope.
Support and Queries
If you have any questions or need assistance during the development process, please don’t hesitate to reach out to our support team. To ensure we can address your issue efficiently, please create a support ticket with the following details:
- Full Name
- Client ID
- Website URL
- Choose Your Department (e.g., Design, Development, Technical Support, etc.)
- Describe Your Issue/Request
We are here to help and will respond as quickly as possible to assist with any queries or issues.
Refund Policy
Since we provide a service-based product, refunds are only issued under specific conditions as outlined in our Refund Policy. If you are dissatisfied with the service, please reach out to us, and we will work to resolve the issue as per the agreed terms.
Thank you for choosing PIXELOGICX SOFTWARE PRIVATE LIMITED. We are dedicated to delivering exceptional services tailored to meet your needs and exceed your expectations.